Your privacy is critically important to us. This policy explains how sr996 collects, uses, protects, and shares your personal information.
Last Updated: January 15, 2026
At sr996, we are deeply committed to protecting your personal information and maintaining your trust. This Privacy Policy describes how we collect, use, store, and safeguard your data when you use our online betting platform. By accessing or using sr996 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.
This Privacy Policy applies to all personal information collected by sr996 through our website, mobile applications, customer support channels, and any other services we provide. sr996 operates as an internationally licensed online betting platform serving Indonesian players with sports betting, live casino, slots, togel (Indonesia's traditional lottery game), and other gaming products. We recognize that Indonesian users entrust us with sensitive personal and financial information, and we take this responsibility seriously.
This policy complies with international data protection standards and gaming industry best practices. While Indonesia does not yet have comprehensive data protection legislation equivalent to the European Union's GDPR, sr996 voluntarily adheres to global privacy principles to ensure the highest level of protection for your information.
When you create an account with sr996, we collect the following personal information:
To comply with anti-money laundering regulations and prevent fraud, sr996 requires Know Your Customer (KYC) verification. During this process, we collect:
To process deposits and withdrawals, we collect:
Note: sr996 does not directly store your full credit/debit card numbers or CVV codes. Payment card transactions are processed through secure third-party payment gateways that maintain PCI-DSS compliance.
To improve our services and enhance your experience, we automatically collect:
sr996 uses cookies, web beacons, and similar tracking technologies to enhance functionality and user experience. These technologies help us remember your preferences, keep you logged in, analyze site traffic, and deliver relevant content. You can control cookie settings through your browser, though disabling cookies may limit certain platform features.
You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing communications, you will still receive essential account-related messages such as transaction confirmations, security alerts, and policy updates.
sr996 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:
We engage trusted third-party service providers to help operate our platform, including:
All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.
We may disclose your information to government authorities, law enforcement, regulatory bodies, or courts when:
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure the new entity maintains equivalent privacy protections.
We may share your information with other parties when you explicitly provide consent, such as when participating in third-party promotions or linking your account to social media platforms.
sr996 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
While sr996 takes extensive measures to protect your data, security is a shared responsibility. You can help protect your account by:
In the unlikely event of a data breach that compromises your personal information, sr996 will notify you promptly via email and account notification. We will provide details about the nature of the breach, the information affected, and steps you can take to protect yourself. We will also report the incident to relevant regulatory authorities as required by law.
sr996 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law:
While your account remains active, we retain all personal information, transaction history, and betting records to provide continuous service and comply with regulatory obligations.
After you close your account, we retain your data for a minimum of 5 years to comply with gaming license requirements, anti-money laundering regulations, and for legal protection purposes. This includes:
If your data is subject to a legal hold, investigation, or ongoing dispute, we will retain it until the matter is resolved, even if this exceeds standard retention periods.
After the retention period expires, we may anonymize your data (removing all personally identifiable information) and retain it indefinitely for statistical analysis, research, and business intelligence purposes.
As a sr996 user, you have the following rights regarding your personal information:
You can request a copy of all personal information we hold about you. You can view much of this data directly in your account dashboard, including transaction history, betting records, and profile information. For a comprehensive data export, contact our customer support team.
If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings. For changes to your name, date of birth, or ID number, you'll need to contact support and provide updated documentation.
You can request deletion of your personal information by closing your account. However, please note that we are legally required to retain certain data for regulatory and compliance purposes, even after account closure (see Data Retention section above).
You can object to certain types of data processing, particularly marketing communications. You can opt out of promotional emails, SMS messages, and push notifications at any time through your account settings.
You can request a machine-readable export of your data in a commonly used format (such as CSV or JSON) to transfer to another service provider.
To exercise any of these rights, please contact our Data Protection team:
We will respond to all legitimate requests within 30 days. We may request additional information to verify your identity before processing requests.
sr996 is an internationally licensed platform. Your personal information may be transferred to, stored, and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have different data protection laws than Indonesia.
When we transfer your data internationally, we take steps to ensure it receives an adequate level of protection:
sr996 services are strictly for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete it immediately and close the account. Parents or guardians who believe their child has provided information to sr996 should contact us immediately.
Our platform may contain links to third-party websites, game providers, or services. This Privacy Policy applies only to sr996. We are not responsible for the privacy practices of external sites or services. We encourage you to read the privacy policies of any third-party sites you visit. When you use games from providers like Pragmatic Play or Evolution Gaming, their own privacy policies may also apply.
sr996 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:
The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of sr996 after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or complaints about this Privacy Policy or how sr996 handles your personal information, please contact us:
| Contact Method | Details | Response Time |
|---|---|---|
| Within 24 hours | ||
| Live Chat | Available 24/7 on website | Under 2 minutes |
| +62 812-3456-7890 | 5-10 minutes | |
| In-App Messaging | Account Dashboard → Support | Within 30 minutes |
Our customer support team is available in both Indonesian and English to assist you with any privacy-related inquiries.
All data transmitted to and from sr996 is protected with 256-bit SSL encryption, the same technology used by banks
We never sell, rent, or trade your personal information to third parties for marketing purposes
Only authorized personnel with legitimate business needs can access your personal data
We commit to promptly notifying you in the unlikely event of a security breach affecting your data
We meet or exceed all international gaming industry privacy and data protection standards
Access, correct, or delete your data at any time through your account settings or by contacting support
Our support team is available 24/7 to address any privacy concerns or data protection questions